Terms of Service

Who can use Xensorio

• You must be 13 or older to use the app or to send us information through the website. Xensorio is not directed to children under 13.
• If you are under 18, or under the age of adulthood where you live, you need a parent's or guardian's permission. A parent or guardian who gives permission agrees to these terms for you and is responsible for your use of the app.

Your account and signing in

• You sign in to the app with a one-time code sent to your email, with Sign in with Apple (on iPhone) or with Google. Xensorio doesn't use passwords.
• Use an email address that is yours and that you can access. Keep your email account and your phone protected, and never share a sign-in code. We will never ask you for one.
• You are responsible for what happens in your account. If you think someone else is using it, tell us at service@xensorio.com.
• An account is for one person. Don't create an account for someone else without their permission, and don't create accounts automatically.

What the app is, and what it isn't

Xensorio is a home record and reference tool for people who look after pets. In the current version of the app you can:

• keep pet profiles and daily care logs (appetite, water, litter, energy and vomiting), and see a weekly summary;
• share pets and records with your household, and share a pet passport by link or QR code;
• read articles and find nearby animal hospitals on a map;
• earn yarn to decorate your pet's cozy corner, and redeem gifts;
• contact support, download your data and delete your account.

Xensorio is not a veterinary or medical service, and it is not a medical or veterinary device. Summaries, reminders, articles and results are references to help you keep track at home. They are not a diagnosis, and they don't replace a veterinarian. The health disclaimer shown in the app is part of these terms.

Some features are shown as "Coming soon": MeowCheck test-strip reading, PureCheck, GlutenCheck, wearables, the community, vet consultations, the AI assistant and the shop. They are not available yet. Showing them is not a promise that they will open on a particular date or in a particular form. When one opens, we may show you additional terms or notices for it in the app.

Your content

• What you add to Xensorio stays yours, including pet profiles, photos, care logs, notes and messages.
• You allow us to store, copy, process, display and send that content only as needed to run Xensorio for you and for the people you share it with, as the Privacy Policy describes. This permission ends when the content is deleted, except for copies the Privacy Policy says we may keep (for example, records that stay with a shared household, and backups until they are replaced).
• Only add content you have the right to share. Don't add other people's personal data without their permission.
• We may remove content that breaks these terms or the law.

Households and passport links

• When you invite people to your household, they can see the pets and records you share there and who logged each one. Depending on their role, they can add records or only view them.
• Records added in a household belong to that household. If you delete your account, a household you share with others passes to another member with its pets and records, and records you added in someone else's household stay there, as described in Delete your account.
• Anyone with a passport link or QR code you share can see what you chose to include, until the link expires or you turn it off. Share links only with people you trust.
• Only invite people who agree to join, and respect what others share with you.

Using Xensorio fairly

Please don't:

• break the law, or use Xensorio to harm animals or people;
• harass, threaten or impersonate anyone, including us;
• upload anything illegal, hateful or sexually explicit, or anything that infringes someone else's rights;
• try to get into other people's accounts or our systems, test them for weaknesses without our written permission, or interfere with how Xensorio works;
• copy, scrape or reverse engineer the app, except where the law allows it, or scrape or automatically extract data from this website, or reproduce its content for commercial purposes;
• use bots or extra accounts to collect yarn, gifts or credits, or otherwise misuse rewards, gift codes or support.

Yarn, credits and gifts

• Yarn is only for decorating your pet's cozy corner. Yarn, cozy-corner items and credits have no cash value. They can't be bought, sold, transferred, or exchanged for money or anything else, and they never depend on how your pet is doing. Credits may expire on the date shown in the app. Unused yarn, items and credits end when your account is deleted.
• We may change how yarn and credits are earned and used, and remove any gained through misuse or by mistake.
• A gift code can be redeemed once, by the date shown in the app, and can't be exchanged for cash. To receive a gift, you enter a shipping name, phone number and address; please make sure they are correct. Gifts depend on stock and on our being able to deliver to your address. If we can't deliver a gift, we will tell you.
• Gift items come with their own instructions and labels. If a gift is a test kit, reading it in the app may not be available yet.

Services from others

• Sign in with Apple and Google sign-in are provided by Apple and Google under their own terms and privacy policies.
• Map images come from OpenStreetMap (© OpenStreetMap contributors). Animal hospital details are compiled by our team and may be incomplete or out of date. A listing is not a recommendation, and we are not responsible for the care a hospital provides. Call ahead before you go.
• Articles are general information, not advice about your pet.
• If the app or this website opens another website or app, that service's own terms apply. If you buy our products on Amazon, Amazon handles your order, payment and delivery under its own terms.

Our products and orders

Xensorio develops visual biosensor products for consumer use. Our current products are:

• PureCheck — a home test for detecting pork-derived (porcine) content in food samples.
• MeowCheck — a home monitoring biosensor for detecting biomarkers associated with feline kidney health.

Reading these tests in the Xensorio app is coming soon. The current version of the app is for daily care records.

MeowCheck — Not a Veterinary Diagnosis

PureCheck — Supplementary Screening Only

Contact Us to Order

Use the pre-order or contact form on our home page to place an order or ask a question, and a member of our team will follow up with you directly.

• Our team will confirm product availability and estimated delivery timing with you.
• You will receive payment and order details after we've confirmed your request.
• You may cancel your request at any time by contacting service@xensorio.com.
• Product specifications and availability may change. Nothing in these terms limits any right to cancel or return a purchase that the law gives you.

Our app, website and brand

• If you got the app from Apple's App Store, Apple's standard Licensed Application End User License Agreement applies to the app, and these terms apply in addition. If you got it from Google Play, the Google Play terms also apply to your download.
• Subject to these terms, we give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for your own non-commercial use.
• The app and this website, their design, text, articles, graphics, illustrations and product images, and the names and logos Xensorio, MeowCheck and PureCheck belong to us or our licensors and are protected by intellectual property laws. These terms give you no rights in them beyond using the app and viewing the website. You may not reproduce, distribute or create derivative works from them without our prior written permission, except where the law allows it.
• If you send us ideas or feedback, we may use them without any obligation to you.

Availability and changes to the service

• We work to keep Xensorio available, but at times it may not be, for example during maintenance or updates, or for reasons beyond our control. Some features depend on your region, device or app version, and you may need to update the app to keep using it.
• We may add, change or remove features. If we decide to close the app's service, we will tell you in the app or by email at least 30 days in advance, so you can download your data, unless legal or security reasons, or reasons beyond our control, prevent it.

Ending your use and deleting your account

• You can stop using Xensorio at any time. To delete your account, go to Me → Delete account in the app. You can restore it within 30 days with Restore account on the Me tab; after 30 days it is permanently deleted.
• If you can't use the app, email service@xensorio.com. We delete an account only on a request sent from the email address on that account, or confirmed by a reply from it.
• What we delete and what we keep is described in Delete your account and in the Privacy Policy.
• We may suspend or close your account, or remove content, if you seriously or repeatedly break these terms, if the law requires it, or if it is needed to protect other people, animals or the service. When we do, we will tell you why, unless the law or someone's safety prevents it, and you can appeal in the app or by email.
• The parts of these terms that by their nature should continue after your account ends, such as those on content we may keep, disclaimers, liability and the law that applies, continue.

Disclaimers

• Xensorio's summaries, reminders, articles, hospital listings and results are references. They may be incomplete or wrong, and they are not a diagnosis. Decisions about your pet's care should be made with a veterinarian.
• To the extent the law allows, the app, this website and their content are provided "as is" and "as available", and we make no promise that they will be uninterrupted, free of errors or right for every need.
• Nothing in these terms limits rights that the law doesn't allow a contract to waive or limit, including your rights under Taiwan's Consumer Protection Act and the consumer laws where you live.

Our liability

• We are responsible for harm we cause intentionally or through gross negligence, for death or personal injury caused by our negligence, and for anything else the law doesn't allow us to exclude or limit.
• Apart from that, and to the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for all claims about the app and this website is limited to the greater of what you paid us for the service in the 12 months before the claim, or NT$3,000 (about US$100). For products you buy from us, your rights under the law that applies to the sale are not limited by this.
• Some places don't allow these limits. Where you live, they apply only as far as the law there allows.

Law and disputes

• These terms are governed by the laws of the Republic of China (Taiwan).
• If you have a problem, please write to us first at service@xensorio.com so we can try to resolve it.
• The Taiwan Taipei District Court is the court of first instance for disputes. If you are a consumer, you keep any right that mandatory law gives you to bring a claim in the courts where you live, and the protection of the mandatory consumer laws there.

If you downloaded the app from Apple's App Store

• These terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are not Apple's responsibility; responsibility for them is ours, under these terms.
• We, not Apple, are responsible for addressing any claims by you or anyone else relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app, or your possession or use of it, infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• When you use the app, you must follow any third-party terms that apply to you, such as your mobile carrier's.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple may enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about the app go to us (see Contact us).

Changes to these terms

• We may update these terms, for example when a coming-soon feature opens or the law changes. When we do, we change the dates at the top of this page; in the app, each version has its own version number and effective date.
• If a change is significant, the app shows you the new version and asks you to accept it before you continue. If you don't accept it, you can choose Decline and sign out, stop using Xensorio and delete your account. Changes don't apply to anything that happened before they took effect.

Other things

• These terms, the Privacy Policy and the health disclaimer shown in the app are the whole agreement between you and us about the app and this website.
• If part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.
• You can't transfer your rights under these terms to anyone else. We may transfer ours to a company that takes over Xensorio; we will tell you if that happens, and it won't reduce your rights.
• The app's terms are available in Traditional Chinese and English, and both say the same thing. If they ever differ, the version you accepted applies, and anything unclear is read in your favour, as Taiwan's consumer protection law provides.

Contact us

Questions about these Terms of Service?